Monthly Service Agreements & Helpdesk

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The Challenge

Is your network perceived as a "necessary evil" rather than an integral component of improving your business performance? Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently? Does your staff rely on other non-IT employees to deal with distracting computer or network problems?

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. Another growing challenge is the advent of advanced and 'lethal' ransomware, which catches businesses unprepared for the expenses and damages caused by clicking on a 'simple' link.

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The Solution

We know that fixing technology issues is more expensive than preventing them.  Efrat Networks' EFN ITProAct proactive solution is designed to save you money and remove technology headaches through proper systems management.
Efrat Networks has enterprise tools to service our SMB clients in the most professional ways possible. We use a combination of daily and comprehensive preventative maintenance and aggressive real-time monitoring of your critical network and desktop devices, to ensure the reliability and stability of your IT assets.  Any issues that could have been avoided will be prevented, and any issues that could not be prevented will be fixed faster than ever!

We pride ourselves in being an IT Partner, rather than an IT Provider. Here's how:
  • Increased Productivity - Proactive network administration means fewer failures and that we put an end to "putting out fires". We plan and perform regularly scheduled maintenance tasks to reduce the level of down time on key IT systems. In many cases, we identify hardware or software issues before you even notice them. This has an almost immediate impact on your productivity, allowing you to focus on your core business functions.
  • Increased Security - EFN ITProAct includes an effective defense mechanism against viruses, ransomware, spyware and spam. We perform regular patch management and a whole range of automated proactive maintenance tasks, meaning that we don't miss performance of business critical maintenance activities. With the growth of malware and ransomware attacks, this is essential for maintaining healthy IT systems. This means you will have fewer failures, yielding savings on your support costs.
  • You Sleep - We Work - When larger maintenance issues arise, we can schedule them at your convenience and avoid downtime during work hours.
  • Support When You Need It - Efrat Networks prides itself in having excellent helpdesk IT support specialists to respond remotely to any immediate needs you may have during the day. Complemented with our field technicians and in-house lab, we provide outstanding on-site service and installations, as needed.
  • Prophecy and Profits - with Efrat Networks' EFN ITProAct maintenance tools in place, taking accurate inventory of hardware and software licenses is a matter of minutes. We can accurately predict expected hardware failures and their need for replacement or upgrading, which means that we can help you to properly plan your budgets for the coming quarters and years and procure for you everything from desktops, laptops, network equipment, printers and software. Because we effectively predict the lifetime of equipment, we have saved our clients tens of thousands of Shekels in unnecessary expenditures, helping them to make IT investments exactly where needed. Moreover, monthly fees are fixed, based on the number of workstations and servers, so your IT expenses are quite predictable.

 

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